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How to Upgrade, Downgrade, or Cancel Your Subscription

Flocksy offers you the flexibility to upgrade or downgrade your account as needed. Downgrading is a great option if you have a temporary slowdown in workload, and upgrading to a plan with more hours is perfect for busy quarters or large campaigns.

How to Upgrade or Downgrade Your Flocksy Account

To request a switch to a different subscription plan (either an upgrade or a downgrade), please follow these two steps:

  1. Email Support: Send a message to support@flocksy.com at least 48 hours before your scheduled subscription renewal date to request the change.
  2. Include Your Details: Use the email address associated with your Flocksy account and clearly state which daily hours plan (e.g., 2, 3, 4, 5, 6, 7, or 8-hour plan) within your subscription you would like to switch to. You can find information about all the daily hour subscription plans on our pricing page. 

How to Cancel Your Flocksy Subscription

Option 1:

  1. In the platform, choose the option: 'Cancel at End of Period'. This option can be found in the sidebar under Settings, then Manage Plan. 
  2. Once you answer a short survey, you are able to cancel your subscription, effective at the end of the current subscription period. 

Option 2: 

  1. Email Support: Send a message to support@flocksy.com within 48 hours of your scheduled renewal date.
  2. Include Your Details: Use the email address associated with your Flocksy account.
Note: If you decide to cancel, your Flocksy account will be deleted, your team reassigned, and you will lose any banked hours you have accumulated.